Cannot Connect Citrix Xenapp Server Protocol Driver Error Xenapp 6
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I received a call early this morning asking for help on Citrix access problem.
Cannot Connect To The Citrix Xenapp Server Protocol Driver Error
I am new into our IT department, and the sys admin who was our citrix expert has left the company.We were transitioning between xenapps 5, to 6.5.When trying to open the desktop application in xenapps I get an error:Unable to launch your application. Contact your help desk with the following information:Cannot connect to Citrix Xenapp server. Protocol Driver error.I looked around the web, and the server setup, and I found that I can make the app work from the web if I turn off SSL.But, does that mean that the communication between the client and the xenapp server is un-encrypted?If it us encrypted, how can I keep SSL turned on, and still connect to the desktop app over the web?I'm sorry if this a dumb, and basic question.
This should help you outComplete the following steps to recreate the ICA Listener:Open the Microsoft Management Console (MMC) Terminal Services Configuration, right-click the ICA-tcp listener, and click Delete.Click Yes.Open the Action menu and click Create New Connection.Click Next.Continue through the wizard and configure the desired settings. When the option to name the listener appears, type ICA-tcp in the Name field.Click Next.Click Finish.Right-click on ICA-tcp listener and click Properties.Select the Permissions tab and add the local account ctxcpsvcuser.Edit the advanced permissions and select only the Query Information and Virtual Channels check boxes under the Allow column.Click OK and close the MMC.The Print Spooler and Citrix Print Manager services must be restarted. What do you mean when you say you're turning SSL off? On the published application, you've got SSL / TLS selected?If that's the case, you may have an issue with an SSL certificate somewhere being expired that you're not aware of.On one of your XenApp servers, open up an MMC, and add the certificates snap-in, selecting LOCAL COMPUTER.Under the PERSONAL folder, see if there's an SSL certificate in there. This tells you if there's an SSL certificate installed on that server to associate the SSL traffic with.